Getting Launch Press for your Startup

How we got a dozen launch-day write ups with a little JavaScript, Mechanical Turk, and the Google News API. Code included.

Warning: you only launch once. I don’t recommend generating press until you’ve validated your customer segment(s), their pain(s), and much of your solution. Here’s why:

That said, lets hack some press…

Mechanical Turk Google News Press Hack flow chart

Getting press is daunting for just about every founder. Who do you talk to? How do you find them? What do you pitch them? All questions I spend hours thinking about…for…every…project.

But with a little creativity, and a little hacking, getting press is easier than I thought. Easy enough to get a recent product covered by…

mashforbeswired TNW Venturebeat3logo-geekwire-finalgigaom-logo2

Background

Some friends and I were launching ThingsWeStart, a “Crowdfunding Aggregator” – imagine all of the projects on Kickstarter, Indiegogo, etc. displayed on a map, so you could support projects near you.

Something this badass deserved a press push…

Step #1 – Find the Right Reporters

The first step was to find reporters who might cover us. That started with a Google News search for “Kickstarter”.

Hypothesis: reporters who have already written about Kickstater, or a Kickstarter project, are more likely to write about a map of Kickstarter projects.

This is a very different approach than listing all possible news outlets and submitting tips to them. Instead I was personally targeting individual reporters, who already demonstrated interest in our subject matter.

Want to follow along? Search Google News for articles related to your company’s value proposition.

Step #2 – Download their Articles

Now I had some articles, but what I really needed was the reporters’ contact info. Instead of searching through each story on my own, which would take forever, I wanted to created a spreadsheet of them so I could farm out the work.

Luckily, Google News has an API which makes that relatively easy – but there’s no sense in you reinventing the wheel. Please, use my code:

Google News Downloader Getting MVP Press Hack
Click the pic, use the tool, and you’re halfway there!
Following along? Use this page to download a spreadsheet of articles by reporters you want to contact.

Step #3 – Collect their Contact Info

With the list of articles in hand, I wanted to collect the names and email addresses of each reporter – so I could personally tell them about our launch.

Thing is, I didn’t want to do that work myself – it’s boring. Instead, I asked the good folks on Mechanical Turk (mTurk) to do it for me…for $.03 per email address! If you’re not familiar with mTurk, I can’t recommend it enough.

To get started, I created a HIT template:

mechanical turk template

Then I uploaded a CSV (the spreadsheet you downloaded in Step #2) to mTurk:

…and mTurk automatically combined the two to create a HIT for each article in the CSV:

mechanical turk template preview

Rather than investing two weeks digging for contact info for 700 articles, dozens of people delivered me results within a couple days.

I also recommend including tips for finding author’s emails addresses in your HITs. Example

Important: I suggest you turn off requiring Master Turkers. You’ll have to babysit the results, and block Turkers who aren’t giving you valid results, but you’ll likely find more people willing to help.

Following along? Create a new HIT on mTurk and use this HTML as the basis for your template.

Step #4 – Progress Monitoring

When I did this, I saw a large number of HITs completed within the first few days. After that, results started to drop off.  I think my HITs eventually got pushed to the bottom of the stack.

Pssst: If you need a hand, I’m happy to help.

To counter that, every couple days I would cancel my incomplete HITs, and relaunch any articles I didn’t have contact information for.

Within a week, I had contact information for 350 reporters who had written articles about Kickstarter.

Step #5 – Build a Press Kit

The most important rule I’ve found when working with reporters is:

The more you help reporters, the more they’ll help you. tweet-this-button

These poor folks are under crazy deadlines, have to produce multiple stories per day, and are inundated with requests for coverage.  The more we can help them out by writing our story for them, the better off we’ll both be. Win-win.

Here’s the press kit we prepared for our launch.  It includes:

  • Description of the problem we solve
  • Screenshots
  • Beautiful Infographics by Stephanie Haller (be sure to include some kind of image)
  • Bio of the team
  • Why we’re doing this
  • Why we’re different than existing solutions

Step #6 – Prime the Pump

With contact information in hand, and a killer press kit, it was time to reach out to the reporters. 5 days before launch, I gave them a heads up we were coming, but no access to our press kit:

A couple days later, I gave them access to our full press kit, but told them not to write about us until launch day:

On launch day, I told them to have at it:

Example: Launch day emai

Important: embargoes are essential. 

It’s important to tell reporters that your content is “embargoed” until you officially launch, which means they’re not allowed to write about you until your launch date.  If you don’t mention this, one of these folks is going to jump the gun and publish your story early. That in turn, will make other reporters less interested in covering you, since it’ll be old news by then.

We didn’t include an embargo, but we should have…

Some news outlets/reporters hate embargoes. If you really want their press, only tell them about your launch the day before you go live.

Step #7 – Watch the Ink Roll In!

Once we launched we simply setup some Google Alerts and Twitter searches, and watched the press roll in.

Hack Metrics

  • Hours spent: 40 (includes time coming up with the hack, writing the code, etc. Should take you less.)
  • Money spent: 350 email addresses x $0.03/address = $10.50
  • PR pros hired: 0
  • Total write-ups: 13
  • Traffic generated: ??? Remember when GoDaddy’s DNS service went down? That was the day we launched :)

Following along? I’d love to hear if you’ve tried this, or other press hacks!

Final Tips:

  • Play around with pricing. If you’re in a hurry, you’ll probably want to pay more than $.03/article
  • Block turkers who submit obviously fraudulent contact info (you won’t have to pay for those)
  • I’m stoked, quite a few people are finding this article useful! Unfortunately, that means there probably lots of HITs on MTurk right now trying to get contact info for journalists. That means, you may need to either pay more, or wait a little while before trying it yourself.

TL; DR

The Google News API and Mechanical Turk can be combined to get lots of press for your launch.

The hackers’s guide to getting press What's comes after interviewing customers? A Post It cloud to sort the signal from the noise.

What’s Next?

Want help getting press? Schedule a 1-on-1 mentoring call.

Subscribe via Email or RSS for more hacks and in-depth discussions on getting press, validating marketing channels, and reaching your customers.

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Check out our most popular experiments:

  1. Interviewing 100 customers in 4 hours with MTurk
  2. You’ve interviewed customers. Now what?
  3. Lean Recruiting: Testing a 2-sided market

Customer Development Made Easy…

Lean Recruiting: Testing a 2-Sided Market

This post is brought to you in part by this week’s Startup Edition question: How do you get a job in startups?

recruiting 2 sided market lean startup customer development

I am Not a Recruiter

I was playing ping pong with a friend recently when he tried to distract himself from the beating he was receiving…

Friend: I need to hire 15 people this quarter. Do you want to help?
Me: Of course not…I’m a dev, not a recruiter. Don’t be rude just because you’re losing.* 17 serving 3.

* Engineers typically despise recruiters. 

But he got me thinking – companies are so hard up for senior dev talent, they’re paying recruiters an extra 20% – 25% of a new employee’s 1st year’s salary (e.g. for a $100k/year hire, they’re shelling out an extra $20k to $25k to the recruiter who found her).

Note: Non-tech roles are easier to fill – typically by friends-of-friends. Looking for a startup job but don’t have the right friends? Get some.

Curiosity piqued, I wondered…what would it take to solve this problem? And how would I test it?

Except when I’m Testing

Recruiting is a classic 2-sided market. You’ve got candidates and employers – neither of which will talk to you if you don’t have buy-in from the other (e.g. Craigslist is useless w/o buyers and sellers, Groupon is useless w/o companies and consumers, etc.)

When I mentor startups in 2-sided markets, the question is always, “Which side do I test first?” To which I answer, “The harder one.”

In this case, finding great developers is harder than finding people who want to hire them, so…

Hypothesis: I can find great startup devs traditional recruiters can’t.

Of course, that begs the question, “How do you test one side of the market, without the other on board?” In other words, how can I get great candidates (e.g. amazing devs who currently have jobs) to talk with me, if I’m not working with great companies they want to work for? The answer…

Forecasting

To crack the chicken & egg problem of 2-sided markets, we’re going to “forecast” to one side of the market that the other side is on board. Let me be clear, I make a big distinction between Forecasting, Predicting and outright Lying:

Forecasting = Statements made with > 90% certainty
Predicting = Statements made with < 90% certainty
Lying = Statements made with < 50% certainty

You can see what I mean with a screenshot from my MVP:

Predicting would have been including logos of friends’ companies on this page, without talking to them first. It’s likely they would have been on board, but since I wasn’t > 90% sure, I didn’t include them.

Lying would have been including logos of companies I had no relationships with.

The flier above is an example of forecasting. I haven’t nailed down everything 100%, but if the candidates come, I’m > 90% sure I can deliver what’s written.

Note: this is a lesson I learned the hard way! If you want to see what happens when you “lie” instead of “forecast”, take a look at this. Please, learn from my mistakes :)

MVP Time

Using Unbounce, I whipped up an MVP and posted it on Hacker News. 8 hours later, I had 200+ candidates:

conversion rates for lean recruiting case study 2 sided market

Next I spent 3 weeks researching and interviewing each of the candidates to confirm these folks were high quality. Sounds tedious but I had a couple tricks up my sleeve:

  • I used to be a hiring manager for a large software company – that made screening faster.
  • It’s actually fun. Nothing better than 1-on-1 conversations with smart people who I can help take the next step on their path. It’s proving to be a privilege.

Within a month, I had validated problem market fit for the “hard” side of my 2-sided market.

Validating the “Less Hard” Side

Once I knew I had solid candidates, it was time to validate I had opportunities to place them in. Of course I had friends who were hiring, but I wanted to see if there was a more scalable way to make connections:

recruiting 2 sided marketplace customer development lean startup

Since my customers are my friends, Facebook did the trick and got me 4 intros to recruiters – 3 of which wanted to collaborate (i.e. I would source candidates, they would source open positions, and we’d share referral fees).

Note: when 3 out of 4 customers are willing to give you money, despite the fact you have no clue what you’re doing, you’re solving a hair-on-fire problem.

As a meta-cruiter(?) I now have access to a couple dozen open positions.

Problem Market Fit isn’t Product Market Fit

At this point, I’ve validated Problem Market Fit for both sides of the market, but it remains to be seen whether or not I’ll successfully place folks. If I can do that with consistency, we’ll know we’ll have achieved Product Market Fit as well.

Want to know how this story ends? So do I. I’ll share the results as soon as they’re in. Subscribe via Email or RSS to get them, plus I’m really excited about our next post – Hacking the Google News API & Mechanical Turk to get press!

TL; DR

3 Steps to Testing a 2-sided market:

  1. Define the “hard” side (e.g. candidates) and the “less hard” side (e.g. employers)
  2. Validate buy-in from the “hard” side by forecasting buy-in from the “less hard” side
  3. Use validation from the “hard side” to validate the “less hard” side

Step 4. Profit.

Psst: If you want a startup job, and you code, I’m now happy to help :). All others check out the excellent advice in this week’s Startup Edition!

First time to Customer Development Labs?

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  1. Interviewing 100 customers in 4 hours with MTurk
  2. Testing your Domain Name
  3. Crowdtesting: How many $’s is your idea worth?

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You’ve Interviewed Customers. Now what?

One of the challenges of interviewing customers, is analyzing the results. I’m typically left with a pile of terse notes, and a handful of questions:
  • What were the most common pains?
  • If my assumption was invalidated, what do I do next?
  • Were there any major themes that I missed?

My solution? Post-It Notes. Video walk-through below.

Example

The Lean Startup Conference recently asked me to run a workshop on the Science of Pricing. As I started to write the workshop’s description I realized I knew what I wanted to teach, but had no clue what entrepreneurs wanted to learn.

So I got out of the building and I interviewed a handful of founders about the difficulties they had pricing their products.

Here’s how I use Post Its to organize the mess of interview results:

Step 1: Find the Nuggets

Customer Interview Notes

The first thing I do is go through my notes and bold the salient points.

Step 2: Create One Post It per Nugget

Then I wrote up an (online) Post It note for each of the nuggets in one of my interviews.

Then I write up an (online) Post It note for each of the nuggets in one of my interviews.

Step 3: Repeat, with a Different Color

2013-08-15_1200

Then I repeat the process for another interview using different colored Post Its (you’ll see why later).  This is why I use electronic Post Its – I don’t have enough real-life Post It note colors.

Step 4: Group Notes as you Go

2013-08-15_1954

As I create the Post Its, I group common themes together.

Step 5: Keep Only Groups of Post Its

2013-08-15_2010

Once I’m finished creating the Post Its, I usually have quite a mess. To clean that up, I get rid of any Post It that was only mentioned by one customer and keep everything that was mentioned twice+.

Step 6: Sort by Popularity

2013-08-15_2010_001

Next I prioritize the groups of Post Its based on how many customers mentioned those concepts. This is where the different colored Post Its come in handy.

Step 7: Harvest your Learnings

summary

Finally, I create a summary with the core concepts and screen shots of the Post Its. Now I have an easy to read report of the findings, in order of importance, complete with real customer quotes!

This is the shit. What's comes after interviewing customers? A Post It cloud to sort the signal from the noise.If you create one of these, whenever you have a question about what problem you’re solving, “features” you should add to solve it, order to do things in, etc., you can turn to this report and instantly recall your customer’s needs. Bonus: you can easily share it with team members, advisers and potential investors.

For me, all that was left, was to combine what I learned into a description.

What’s Next?

Want help understanding your interviews? Schedule a 1-on-1 mentoring call.

This is Part 5 of our series of on Interviewing Customers:

  1. Which Customers Should you Interview (The SPA Treatment)
  2. How to Find Customers to Interview
  3. Getting Customer Interviews with Cold Emails
  4. How I Interview Customers
  5. You’ve Interviewed Customers. Now what?

Customer Development Made Easy…